Customer Reviews

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C
Customer (Philadelphia, US)

Customer support is nonexistent

Hello there,

Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced with our customer support. We always strive to provide excellent service to our valued customers and we would like to make things right for you.

Could you please provide us with more details about the issue you faced so we can assist you better? Your satisfaction is our top priority and we want to ensure that you have a positive experience with our product and our brand.

Please let us know how we can help and we'll do our best to resolve any concerns you may have, contact us at support@yujinclothing.com or in our live chat so we can assist you asap,

Thank you for your feedback and we look forward to hearing back from you.

Best regards,
Paul

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Frequently Asked Questions

  • Yes, we offer worldwide shipping. Whether you're chilling on a tropical island or exploring the snowy peaks, we'll make sure our products find their way to you. For questions regarding shipping times, please refer to our Shipping Policy.

  • As soon as your order is done, an e-mail will be sent to you with all the needed information to track your order. If you require any further information, do not hesitate to contact us.

  • Our items are standard US / EU sizing. True to size. For sizing help, please refer to our sizing chart, or contact us at support@yujinclothing.com, we will be happy to assist you.

  • If you have any additional questions not addressed here, please don't hesitate to reach out to us at support@yujinclothing.com. Our dedicated team is ready to assist you with any inquiries you may have.

  • Yes! If you’re not 100% happy with your order, you can return or exchange it within 30 days of delivery. Items must be unworn and in original condition. Just reach out to our support team and we’ll guide you through the process.

  • No worries, it happens! If your item doesn’t fit quite right, you can exchange it for another size within 30 days. Reach out with your order number and the size you need, and we’ll get it sorted quickly.

  • We ship out most orders within 1–5 business days. Delivery time depends on your location:

    • U.S. orders: 1–7 business days
    • International orders: 2–14 business days

    You’ll receive a tracking number as soon as your order ships.